4 Ways the Business World is Going to Change in 2020
January 13, 2020
Protect your business with advanced security from Microsoft 365 Business
January 14, 2020
4 Ways the Business World is Going to Change in 2020
January 13, 2020
Protect your business with advanced security from Microsoft 365 Business
January 14, 2020


When analyzing what steps to take with digital transformation, Helsana—one of the largest health insurance companies in Switzerland—decided to focus on rethinking its interactions with customers. However, siloed information and disjointed customer touchpoints were preventing the insurer from seeing the complete picture of its customers’ journeys.

In this video, you’ll learn how Helsana utilized Microsoft Dynamics 365 to empower its customer service and sales teams with on-point customer insights that enabled tailored offers and services. You’ll also see how Microsoft Azure allowed for an increasingly secure and flexible environment that fostered innovation and improved Helsana’s ability to dynamically react to new challenges.

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